Although the scope of this paper focuses on intranet portals in Higher Education Institutions (HEI) the idea can still be adapted to other organizations and knowledge workers. Quality and acceptance in use factors must be blended together to make the portal more sustainable and highly utilized. However, portals can result in negative changes to business environment if developers and top management do not identify critical factors for sustainable utilization. Portals are never ending projects and need modification from time to time to suit business requirements. In today s business arena, portals are very important in getting information and service delivery efficiency and effectiveness it has the potential to develop the performance of an organization in terms of productivity and business process efficiency. History has shown that portals help to overcome the problems that plague many management issues.
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